Privacy Policy
At Goulburn Valley Surgery and Bariatrics, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
- Name, address, phone number, email address, and date of birth.
- Medical history and health information necessary for providing healthcare services.
- Payment Information:
- Billing details, such as credit card information or insurance information, for processing payments.
- Website Usage Information:
- IP address, browser type, and cookies for improving your browsing experience on our website.
- Communication Records:
- Messages or inquiries sent through our website or email.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide healthcare services and manage your appointments.
- To process payments and manage billing.
- To respond to inquiries and provide customer support.
- To improve our website and services.
- To comply with legal and regulatory requirements.
3. Sharing of Information
We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- Healthcare Providers: To coordinate care with other medical professionals or facilities involved in your treatment.
- Service Providers: With third-party vendors who assist in website hosting, payment processing, or communication services, under strict confidentiality agreements.
- Legal Obligations: If required by law, court order, or to protect the rights, property, or safety of our patients or others.
4. Data Security
We implement stringent security measures to safeguard your personal information:
- Secure data encryption during transmission and storage.
- Restricted access to sensitive data, only for authorised personnel.
- Regular audits and updates to our security systems.
However, no system can be completely secure. We encourage you to take precautions when sharing personal information online.
5. Your Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, subject to legal or regulatory requirements.
- Withdraw consent for certain types of data usage.
To exercise these rights, please contact us using the details provided below.
6. Cookies and Website Tracking
We use cookies to enhance your browsing experience and analyse website traffic. Cookies are small files stored on your device. You can manage or disable cookies through your browser settings, although this may impact certain functionalities of our website.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. Please review their policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Goulburn Valley Surgery and Bariatrics
1/20 Fitzgerald Street, Shepparton, VIC 3630, Australia
Email: admin@gvsurgeryandbariatrics.com.au
Phone: 03 5822 1353